FAQ

You can pay using Visa, MasterCard, American Express, Discover, and PayPal. These payment methods are all 100% secure. All submitted personal and payment information is encrypted and secure.

Once you place your order, you will receive an email confirmation. All personal and payment information will be verified and if there are any issues we will contact you.

When you place an order and it is dispatched you will receive an order confirmation email with an estimated delivery time. When your order is shipped, you will receive a shipment confirmation email with a tracking number. Use the tracking number to locate your package. Please note that you will not be able to track your order until the day after you receive your tracking information. Orders shipped to APO addresses are shipped via USPS Priority and will have tracking information. Use the USPS website to track these orders.

Orders are processed very quickly. Once you have received your confirmation email, your order cannot be amended. For further assistance, please Contact Us. Provide the order details for further assistance.

Orders are processed very quickly. Once you have received your confirmation email, your order cannot be cancelled. For further assistance, please Contact Us. Provide the order details for further assistance.

Your online order transaction is protected by GlobalSign, which secures web servers worldwide with strong encryption and rigorous authentication. GlobalSign is the leading Transport Layer Security (TLS) Certificate Authority enabling secure e-commerce and communications for websites, intranets, and extranets.

If your payment has been declined, please check your card details in your account to ensure the information is correct, e.g. the expiry date or your billing address. Ensure that you entered the security code correctly – the three digit number on the back of your card. If all of the information is correct and you are receiving an error message, your payment may have been declined by your bank – please check with your bank. If you’ve checked all of the above, we suggest you try paying with another credit card or payment method.

If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. We cannot guarantee that your address will be changed to the correct address in time as we process orders very quickly. Please email us at returns@minabeverlyhills.com and attach the purchase confirmation for faster processing.

If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. We cannot guarantee that your address will be changed to the correct address in time as we process orders very quickly. Please email us at returns@minabeverlyhills.com and attach the purchase confirmation for faster processing.

Mina Beverly Hills currently supports the following payment methods: - PayPal - Master Card - Visa - American Express - Discover

Yes, we accept international cards with billing address outside of the U.S. with the exception of the following countries: Albania, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Burma, Croatia, Cuba, Greece, Iran, Kosovo, Lebanon, Libya, Macedonia, Montenegro, N. Korea, Serbia, Slovenia, Somalia, Sudan, Syria, and Turkey. We allow international cards only for shipments within the U.S. including Hawaii, Alaska, and Puerto Rico.